Help Center
Welcome to the 24k Charms Help Center – your go-to guide for a smooth and secure jewellery shopping experience. Whether you need assistance choosing the perfect piece, tracking your order, or understanding how to care for your gold, we’re here to help.
1. Shopping Assistance
You must be at least 18 years old to make a purchase. By using our services, you confirm that all information you provide is accurate and complete.
2.Orders & Payments
All our jewellery is crafted from certified gold and gemstones. We guarantee the authenticity of every item sold on our platform. Product images are for reference only; actual items may vary slightly due to handcrafted details.
3.Pricing & Payment
Prices are displayed in [Your Currency] and include applicable taxes unless stated otherwise.
We reserve the right to change prices without prior notice.
Payments must be made through our approved payment methods.
4.Shipping & Delivery
We ship locally and internationally through trusted courier partners.
Delivery times may vary depending on location and order volume.
24k Charms is not liable for delays caused by third-party couriers.
5. Returns & Exchanges
Due to the nature of gold jewellery, returns are only accepted in cases of manufacturing defects.
Items must be returned within 7 days of delivery, unused, and in original packaging.
Custom-made or engraved items are non-returnable.
6. Warranty
We offer a [Insert Duration] warranty against manufacturing defects. This does not cover damage caused by misuse, accidents, or normal wear and tear.
7. Intellectual Property
All content, designs, and images on our website are the property of 24k Charms and cannot be used without written permission.
8. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages resulting from your use of our products or website.